RubberBoats.com offers a simple and easy No Worries return policy. As long as your product is in new condition and has not been opened, or used, you can return it to us within 30 days of your purchase. When returning your unused, unopened merchandise, please follow these simple steps:
To qualify for a refund you must contact either email@example.com or (208)228-5659 and request an RMA # within 30 days of the date of purchase. If you email please include your name, order number and reason for return. Your RMA # and return instructions will then be emailed back to you.
The Return must meet these following requirements:
- You must contact us to receive a return authorization or RMA number.
- Our friendly customer service team will explain the steps to return your product.
- Products that arrive to us without an RMA number will be refused and not accepted.
- Merchandise must be received in its original condition and packaging new and unopened.
- If used merchandise is sent to us we will refuse the shipment.
- Merchandise must be returned pre-paid postage.
- In the case of refunds, original shipping is not refunded.
- Credit will be issued to the original credit card once the returned merchandise has been received and conditions have been met.
- Canceled orders may be subject to a $5.00 cancellation fee.
If you have any questions, please call RubberBoats.com customer service (208)228-5659. Our customer service hours are 9 am - 5 pm MST Monday through Friday.